Working in an organization serving the public I find that the relationship with customers is increasingly difficult. An interview can quickly escalate and violence is becoming more common.

I made it again the sad experience just yesterday afternoon. A client comes to home and his arrival in the waiting room clear (loudly) his nervousness. The home agent leads him into the office and immediately he verbally assaulted. I'll spare you all the names of birds which he dons the unfortunate, even to lend him a sideline in the oldest profession in the world if you know what I mean.

Very quickly the tone rises in decibels but it is also climbing in the subject. After the insults, insults come threats to attack the material but also to the person. Sensing the situation and escape in a burst of caution, the agent calls me to the rescue in my capacity as branch manager. So we face a whole new burst of inappropriate and threatened. Keep calm, do not show fear, try to reason with the aggressor ... and call in desperation forces police days longer than three quarters of an hour later, too late!

After the client left, slamming the door, the voltage drops and it is laminated as one leaves the office . What time is it? How much time has passed? We do not know anything because during the confrontation time is suspended. Now we debrief, reassure the home agent and staff, answering questions from the police finally arrived.

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I am an expert on internet orders and in particular on private sales sites. I have to honestly say that I am generally very satisfied with those sites where I took my habits.

Until now I had had nothing but praise for orders placed on BazarChic , a private sales website I visit regularly to hunt down bargains. Would I have had less flair in this April 28, 2011 where I ordered a magazine subscription Muteen? You have to believe since I'm still waiting in early September of the first ten numbers sent by Viapresse and I was supposed to receive at my home.

Having no other party that BazarChic, you can well imagine that I have restarted several times. After an encouraging response to me to be patient, that my order had been taken into account, I actually listened to the good counsel. Then like Sister Anne, seeing nothing come, I sent message after message to BazarChic obtaining only evasive answers or no response at all.

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Every time I go to the movies I make a point of honor to arrive on time and suddenly every session I not only benefits of advertising on the loyalty card of Gaumont , as well as trailers for upcoming movies .

There are some that make me want to see the movie and others that cause me necessarily a rejection. Seeing the movie trailer The Tuche I resolutely decided not seen the trailer with me enough to form an unfavorable opinion. I found the subject of an unfathomable banality and vision of this family as poor financially and intellectually distressing.

Tuche family, a more modest social level, which suddenly, by magic lotto, finds himself rich and propelled into a world where it was not out of place reminds me of some contemptuous opposition between the political France from below, as they call it, and France from above. Do not look for the difference between these two "France", she resides only in the amount of their income.

Coming, and not be proud I do not blush, a working class family, I take exception to the scenario that suggests that poor people lack education and conduct themselves in real rednecks. One has to only look around to realize that politeness, good manners, intelligence, heart and mind do not necessarily go hand in hand with fortune.

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You might think I want to follow up my post on Michael Ganiant, billionaire and master of the world and you would be wrong. I just recently had yet proof that those the fart, as they say, I can not stand the highest degree.

I abhor these people full of their own people, who believe themselves superior to others. I do not like those who lack natural attitude in which each is calculated. I avoid like the plague those who put themselves forward and always want to constantly be the center of attention.

I dread to find me in the presence of those (or those) in which everything is the result of a calculation, which need to flaunt their money , their science , their relationship ... but rarely of their intelligence and their etiquette. Donations must come from the heart, without a second thought and the most blessed by nature or fortune lady must bring within the reach of the poor.

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Removal of two small twins Livia and Alessia ago by their father more than a fortnight is one of the newspapers . The wildest rumors are running about them and I listen to the information in the hope that at last they are found.

This type of case is unfortunately becoming more common and children are the hostages of their parents separated. There is actually nothing more cruel than depriving a father or mother of his children. I imagine the anguish, the interminable wait between hope and despair of the mother Livia and Alessia.

What mental torture for her to read the note from her ex husband telling her that the girls rested in peace and that they had not suffered. And the investigation progresses, announces new features, witnesses ... so there is hope. The route taken by the father, certainly too desperate to reach such extremes, is incomprehensible. Why travel to Corsica with the two girls then go to Italy to end his days? All this is irrational behavior but a person's suicidal impulses can it be?

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A showdown has begun between the government and those opposed to reform pensions . Who will win? There is considerable uncertainty about the country.

Some argue that the gasoline shortage is not for tomorrow, other than the pumps are dry. In this game then I would lean more in favor of the latter because I regularly hear talk around me making it difficult to source difficult or impossible journey to work. On the eve of the Thanksgiving holiday, holy day, if any, resentment could switch sides.

Unions are a number of protesters up to ten times more important than the people who govern us. Which have a sight problem? Probably a little of both and cutting by half the pear is approached perhaps the truth.

When ministers announced that the movement is slowing, those who claim to provide an amplification of blockages. Ale, ale, ale, it's a mess.

One day we are told that the students are responsible for their actions, they know what they do and what they are talking and the next day we said that we should not use violence against children. Adults? Children? But where are the teenagers? They are not in danger in the defiles between the assault to flash ball and stone-throwing rioters?

The president, the first minister say they will be inflexible, Bernard Thibault for CGT and François Chérèque for CFDT they will eventually fold. Which will be more flexible on this difficult task?

At home this morning is retired, retired in the evening! The conversation remains focused on the topic and anyway we only speak of it on television. TV news swamp us with conflicting information and the suspense is over the course of events.

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According to some commercials for household cleaners , cleaning is a real pleasure. You've all seen those commercials like me where a young woman smiling and coquettish cleans a gas stove or two pschitts its earthenware covered with a layer of fat dating from Methuselah.

The product is so powerful that it just seems you caress the subject of the offense with a sponge for dirt evaporates as by magic . I wonder why the pretty lady has been waiting to come there to draw his miracle product. I interview my home every day and yet I'm sick as a rub to clean all the latest projections on my stove.

I do not speak of the famous Pyrex dish where the meat has left its mark and a drop of dishwashing detergent is sufficient to dissolve finally on TV. Try as I had the ban Cillitt g , the super Mr Clean makes everything so clean that you can see inside, I have to use elbow grease to shine my kitchen.

It's a bit like washing powder so we told the late Coluche , which Persil washes whiter than white. White knows what we know as color, less than white is light gray, but whiter than white as it is what color?

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There are some who have lost their Latin but who really cares now. This language is no longer valid and is used only for scholars to study the etymology of words. But there is worse, there are those who have lost, or rather never found their spelling.

I admit that it bothers me to the highest point. At the highest point is not too low since I spend my time correcting comments riddled with errors of a number of my readers. Do not see this as a snob or any vanity but I like our beautiful French language, so rich in nuances. While generational thing or not, I can not stand texting I find it difficult to decipher. Finally when I say that I have trouble it's more that I did not want to make the effort to decrypt messages in the style "his fe fe 2 me ke I thinned the cure patch and I lost none born ".

So I take the time to correct mistakes, to restore the spelling of words, to dot the i's and cross t's not counting the acute, grave or circumflex. To round it all I put commas, semicolons, ellipses and even umlauts.

The exam results have just come out and if it is the examiners were more lenient than me. I'd be surprised at all since the master's are unable to write a letter without scratching the French language. They do not know conjugate verbs and confuse the future with the conditional. I do not speak of that more perfect or imperfect subjunctive.

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The rulers have sacred concerns when they do not mind the crisis of unemployment or the financing of pensions . All these issues that trouble the French leave their still time to legislate on the tender butt of our little darlings.

To hear the anti spanking, these harmless as we thought, this "corporal punishment" as they call it is traumatic for children and demeaning to parents. My father must be turning in his grave and many others of his generation as well. My poor mother was safe and well far from thinking that my brothers and I would be scarred for life by the pats she gave us in desperation when we were doing something stupid.

It's funny because if there was trauma I really have a vague memory of those spankings that surely I deserved. I do not feel traumatized and I do not hold it against my parents. At no time have I felt so they had lost their authority and that my affection for them had been altered.

Of course we must not mix everything up again and sort of spanking on a par with child abuse. The latter in all its forms disgusts me. But can one seriously speak of abuse for a simple slap on the buttocks of a boy?

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The rumor starts slowly, insidiously comes from who knows where. It swells, it swells and eventually burst. Everyone talks about it but no one admits to be the author.

It hangs indefinitely at its victims who hang as a shameful disease and desperately trying to bury it. She chooses any playground, private life or professional, sometimes mixing them, does not impose any limits and plays sometimes devastating consequences.

The fellow denies heeded but consents to lend a sympathetic ear. I met an employer who used to pass messages. All he had to reveal his plans to a person officially selected for the trust he gave him. He insisted that she received this confidential but should use discretion while knowing she would be eager to pass on information , just out of the office, all his colleagues. Of course she asked everyone to hold his tongue!

It reminds me of the legend of King Midas. The latter was afflicted with a pair of huge ears and always wore a hat to hide them from view of his subjects. One day it no longer unable to confide his disgrace to sympathetic ears, he dug a hole in the ground and whispered her secret. He had not reckoned on the wind that spread the new "King Midas has ass's ears, King Midas has donkey ears ..."

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